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Zammad: Missing authorization in GraphQL mutation for suggesting knowledge base answers

Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, an authorization bypass vulnerability was found that allows an authenticated agent to read knowledge base answer content they should not be able to access. The vulnerable GraphQL mutation is meant to transform a knowledge base answer suggestion so it can be inserted into the ticket editor, but it only checks if the user has the ticket.agent permission. Checking the authorization to the knowledge base answer itself is missing. This vulnerability is fixed in 7.0.2.

Structured advisory · Revision 1Original source
Evidence and details

Imported from structured advisory data. Source references identify upstream records or fields; verify affected versions and your deployed configuration.

Security context

Source reference: cve:CVE-2026-56730

zammad

Source reference: /containers/cna/affected/0/product

Affected versions
Not stated in this record
Fixed versions
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Prerequisites
Not stated in this record
Related CVEs
CVE-2026-56730

Source reference: /cveMetadata/cveId

Publisher severity

low

Source reference: /containers/cna/metrics

Event
#3976 · Revision 1
Added to Heist Feed
Publisher date
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