Zammad: Authenticated agents can read AI summary error messages from inaccessible tickets
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, an authenticated user with agent permissions can supply an arbitrary AI analytics run identifier to the ticket summarize endpoint and receive the AI provider error message stored for that run, even if the run belongs to a ticket the agent is not authorized to access. The disclosure is limited to the provider error string; ticket content is not exposed. This issue is fixed in version 7.1.2.
Evidence and details
Imported from structured advisory data. Source references identify upstream records or fields; verify affected versions and your deployed configuration.
Security context
Source reference: cve:CVE-2026-63204
zammad
Source reference: /containers/cna/affected/0/product
- Affected versions
- Not stated in this record
- Fixed versions
- Not stated in this record
- Prerequisites
- Not stated in this record
- Related CVEs
- CVE-2026-63204
Source reference:
/cveMetadata/cveId
Publisher severity
low
Source reference: /containers/cna/metrics