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Zammad: Channel admins can read unauthorized attachments via signature rich-text body

Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, when creating or updating an email signature, Zammad processes inline images referenced in the signature body. If a signature body contains an HTML img tag pointing to any existing attachment, the system copies that attachment into a new signature-owned record, without checking whether the user has permission to access the original attachment. The newly created copy is then downloadable by the same channel-admin user, because attachment access is determined by the copy's owner (the signature), not the original object (e.g., a ticket or knowledge-base article). This allows a user with any of the admin.channel_email, admin.channel_google, admin.channel_microsoft365, or admin.channel_microsoft_graph permissions to read attachments they would otherwise be denied access to, such as ticket attachments belonging to groups they are not a member of. This issue is fixed in version 7.1.2.

Structured advisory · Revision 1Original source
Evidence and details

Imported from structured advisory data. Source references identify upstream records or fields; verify affected versions and your deployed configuration.

Security context

Source reference: cve:CVE-2026-63205

zammad

Source reference: /containers/cna/affected/0/product

Affected versions
Not stated in this record
Fixed versions
Not stated in this record
Prerequisites
Not stated in this record
Related CVEs
CVE-2026-63205

Source reference: /cveMetadata/cveId

Publisher severity

medium

Source reference: /containers/cna/metrics

Event
#3978 · Revision 1
Added to Heist Feed
Publisher date
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