Zammad: IDOR in External Data Source rendering exposes ticket, user, group, and organization data
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, zammad's External Data Source feature, used to look up records from an external system, did not properly verify whether a user was allowed to see a specific ticket, user, group, or organization before including its details in a request to that external system. An authenticated user, including one with only basic customer access, could exploit this by referencing another record's ID, and thereby view details of tickets, customer accounts, teams, or organizations that did not belong to them. This issue is fixed in version 7.1.2.
Evidence and details
Imported from structured advisory data. Source references identify upstream records or fields; verify affected versions and your deployed configuration.
Security context
Source reference: cve:CVE-2026-84464
zammad
Source reference: /containers/cna/affected/0/product
- Affected versions
- Not stated in this record
- Fixed versions
- Not stated in this record
- Prerequisites
- Not stated in this record
- Related CVEs
- CVE-2026-84464
Source reference:
/cveMetadata/cveId
Publisher severity
high
Source reference: /containers/cna/metrics