otrs2, znuny — security advisory
Several administrative actions do not sufficiently validate whether a request was intentionally initiated by the authenticated user. In particular, the DBUpdateLogCleanUp action can be triggered through a GET request without validating a ChallengeToken. An unauthenticated remote attacker can therefore cause the browser of an authenticated administrator to execute the cleanup action by embedding a crafted request in a malicious web page. Successful exploitation can delete existing DBUpdate log entries. This may reduce the availability of diagnostic and historical information used for troubleshooting and auditing. The impact is limited to DBUpdate log entries that exist at the time the forged request is processed. Additional administrative endpoints were identified that do not validate a ChallengeToken. Some of these endpoints can trigger administrative actions such as deploying or synchronizing already existing configuration. They do not allow an attacker to introduce arbitrary new configuration through the CSRF request itself. Export and read-only endpoints were also identified without ChallengeToken validation. While these endpoints may be triggered through a forged cross-site request, the response content remains subject to the browser's same-origin restrictions and is not automatically exposed to the attacker. Therefore, no direct confidentiality impact has been demonstrated for these endpoints. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X b
- Products
- otrs2, znuny
- Affected versions
- 4.0.10-1, 5.0.1-1, 5.0.1-2, 5.0.2-1, 5.0.23-1, 5.0.24-1, 5.0.3-1, 5.0.5-1, 5.0.6-1, 5.0.7-1, 6.0.1-1, 6.0.2-1, 6.0.20-1, 6.0.23-2, 6.0.24-1, 6.0.25-1, 6.0.25-2, 6.0.25-3, 6.0.26-1, 6.0.3-1, 6.0.32-6, 6.0.4-1, 6.0.5-1, 6.1.2-1, 6.2.1-1, 6.2.2-2, 6.5.15-2, 6.5.18-1, 6.5.20-1, 6.5.21-1, 6.5.22-1, 6.5.23-1, 6.5.3-1, 6.5.4-1, 6.5.5-1, 6.5.6-1
- Fixed versions
- Not specified
- CVEs
- CVE-2026-78358
- Confirmed fixed CVEs
- Not specified
- Updated in this feed
- 31 Oct 2026, 03:19 UTC · Revision 1
Source evidence
Several administrative actions do not sufficiently validate whether a request was intentionally initiated by the authenticated user. In particular, the DBUpdateLogCleanUp action can be triggered through a GET request without validating a ChallengeToken. An unauthenticated remote attacker can therefore cause the browser of an authenticated administrator to execute the cleanup action by embedding a crafted request in a malicious web page. Successful exploitation can delete existing DBUpdate log entries. This may reduce the availability of diagnostic and historical information used for troubleshooting and auditing. The impact is limited to DBUpdate log entries that exist at the time the forged request is processed. Additional administrative endpoints were identified that do not validate a ChallengeToken. Some of these endpoints can trigger administrative actions such as deploying or synchronizing already existing configuration. They do not allow an attacker to introduce arbitrary new configuration through the CSRF request itself. Export and read-only endpoints were also identified without ChallengeToken validation. While these endpoints may be triggered through a forged cross-site request, the response content remains subject to the browser's same-origin restrictions and is not automatically exposed to the attacker. Therefore, no direct confidentiality impact has been demonstrated for these endpoints. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X b
osv:UBUNTU-CVE-2026-78358
otrs2
Fixed versions: Not specified
otrs2
Fixed versions: Not specified
otrs2
Fixed versions: Not specified
otrs2
Fixed versions: Not specified
znuny
Fixed versions: Not specified
znuny
Fixed versions: Not specified
znuny
Fixed versions: Not specified
Complete source record
{
"id": "e6cbd7a396102f4be5d54e6b34c9ec5add77e2c13cb7d497506e85563210f3ac",
"url": "https://osv.dev/vulnerability/UBUNTU-CVE-2026-78358",
"method": "structured",
"payload": {
"kind": "advisory",
"title": "UBUNTU-CVE-2026-78358",
"summary": "Several administrative actions do not sufficiently validate whether a request was intentionally initiated by the authenticated user. In particular, the DBUpdateLogCleanUp action can be triggered through a GET request without validating a ChallengeToken. An unauthenticated remote attacker can therefore cause the browser of an authenticated administrator to execute the cleanup action by embedding a crafted request in a malicious web page. Successful exploitation can delete existing DBUpdate log entries. This may reduce the availability of diagnostic and historical information used for troubleshooting and auditing. The impact is limited to DBUpdate log entries that exist at the time the forged request is processed. Additional administrative endpoints were identified that do not validate a ChallengeToken. Some of these endpoints can trigger administrative actions such as deploying or synchronizing already existing configuration. They do not allow an attacker to introduce arbitrary new configuration through the CSRF request itself. Export and read-only endpoints were also identified without ChallengeToken validation. While these endpoints may be triggered through a forged cross-site request, the response content remains subject to the browser's same-origin restrictions and is not automatically exposed to the attacker. Therefore, no direct confidentiality impact has been demonstrated for these endpoints. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X b",
"evidence": "osv:UBUNTU-CVE-2026-78358",
"products": [
{
"name": {
"value": "otrs2",
"evidence": "/affected/0/package/name"
},
"prerequisites": [],
"fixed_versions": [],
"affected_versions": [
{
"value": "4.0.10-1",
"evidence": "/affected/0/versions"
},
{
"value": "5.0.1-1",
"evidence": "/affected/0/versions"
},
{
"value": "5.0.1-2",
"evidence": "/affected/0/versions"
},
{
"value": "5.0.2-1",
"evidence": "/affected/0/versions"
},
{
"value": "5.0.3-1",
"evidence": "/affected/0/versions"
},
{
"value": "5.0.5-1",
"evidence": "/affected/0/versions"
},
{
"value": "5.0.6-1",
"evidence": "/affected/0/versions"
},
{
"value": "5.0.7-1",
"evidence": "/affected/0/versions"
}
]
},
{
"name": {
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"evidence": "/affected/1/package/name"
},
"prerequisites": [],
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"affected_versions": [
{
"value": "5.0.23-1",
"evidence": "/affected/1/versions"
},
{
"value": "5.0.24-1",
"evidence": "/affected/1/versions"
},
{
"value": "6.0.1-1",
"evidence": "/affected/1/versions"
},
{
"value": "6.0.2-1",
"evidence": "/affected/1/versions"
},
{
"value": "6.0.3-1",
"evidence": "/affected/1/versions"
},
{
"value": "6.0.4-1",
"evidence": "/affected/1/versions"
},
{
"value": "6.0.5-1",
"evidence": "/affected/1/versions"
}
]
},
{
"name": {
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"evidence": "/affected/2/package/name"
},
"prerequisites": [],
"fixed_versions": [],
"affected_versions": [
{
"value": "6.0.20-1",
"evidence": "/affected/2/versions"
},
{
"value": "6.0.23-2",
"evidence": "/affected/2/versions"
},
{
"value": "6.0.24-1",
"evidence": "/affected/2/versions"
},
{
"value": "6.0.25-1",
"evidence": "/affected/2/versions"
},
{
"value": "6.0.25-2",
"evidence": "/affected/2/versions"
},
{
"value": "6.0.25-3",
"evidence": "/affected/2/versions"
},
{
"value": "6.0.26-1",
"evidence": "/affected/2/versions"
}
]
},
{
"name": {
"value": "otrs2",
"evidence": "/affected/3/package/name"
},
"prerequisites": [],
"fixed_versions": [],
"affected_versions": [
{
"value": "6.0.32-6",
"evidence": "/affected/3/versions"
},
{
"value": "6.1.2-1",
"evidence": "/affected/3/versions"
},
{
"value": "6.2.1-1",
"evidence": "/affected/3/versions"
},
{
"value": "6.2.2-2",
"evidence": "/affected/3/versions"
}
]
},
{
"name": {
"value": "znuny",
"evidence": "/affected/4/package/name"
},
"prerequisites": [],
"fixed_versions": [],
"affected_versions": [
{
"value": "6.5.3-1",
"evidence": "/affected/4/versions"
},
{
"value": "6.5.4-1",
"evidence": "/affected/4/versions"
},
{
"value": "6.5.5-1",
"evidence": "/affected/4/versions"
},
{
"value": "6.5.6-1",
"evidence": "/affected/4/versions"
}
]
},
{
"name": {
"value": "znuny",
"evidence": "/affected/5/package/name"
},
"prerequisites": [],
"fixed_versions": [],
"affected_versions": [
{
"value": "6.5.18-1",
"evidence": "/affected/5/versions"
},
{
"value": "6.5.20-1",
"evidence": "/affected/5/versions"
},
{
"value": "6.5.21-1",
"evidence": "/affected/5/versions"
},
{
"value": "6.5.22-1",
"evidence": "/affected/5/versions"
},
{
"value": "6.5.23-1",
"evidence": "/affected/5/versions"
}
]
},
{
"name": {
"value": "znuny",
"evidence": "/affected/6/package/name"
},
"prerequisites": [],
"fixed_versions": [],
"affected_versions": [
{
"value": "6.5.15-2",
"evidence": "/affected/6/versions"
},
{
"value": "6.5.18-1",
"evidence": "/affected/6/versions"
}
]
}
],
"severity": "medium",
"structured": {
"id": "UBUNTU-CVE-2026-78358",
"aliases": [
"UBUNTU-CVE-2026-78358"
],
"metrics": [
{
"type": "CVSS_V3",
"score": "CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N"
},
{
"type": "Ubuntu",
"score": "medium"
}
],
"affected": [
{
"ranges": [
{
"type": "ECOSYSTEM",
"events": [
{
"introduced": "0"
}
]
}
],
"package": {
"name": "otrs2",
"purl": "pkg:deb/ubuntu/otrs2?arch=source&distro=xenial",
"ecosystem": "Ubuntu:16.04:LTS"
},
"versions": [
"4.0.10-1",
"5.0.1-1",
"5.0.1-2",
"5.0.2-1",
"5.0.3-1",
"5.0.5-1",
"5.0.6-1",
"5.0.7-1"
],
"database_specific": {
"source": "https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2026/UBUNTU-CVE-2026-78358.json"
},
"ecosystem_specific": {
"binaries": [
{
"binary_name": "otrs",
"binary_version": "5.0.7-1"
},
{
"binary_name": "otrs2",
"binary_version": "5.0.7-1"
}
]
}
},
{
"ranges": [
{
"type": "ECOSYSTEM",
"events": [
{
"introduced": "0"
}
]
}
],
"package": {
"name": "otrs2",
"purl": "pkg:deb/ubuntu/otrs2?arch=source&distro=bionic",
"ecosystem": "Ubuntu:18.04:LTS"
},
"versions": [
"5.0.23-1",
"5.0.24-1",
"6.0.1-1",
"6.0.2-1",
"6.0.3-1",
"6.0.4-1",
"6.0.5-1"
],
"database_specific": {
"source": "https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2026/UBUNTU-CVE-2026-78358.json"
},
"ecosystem_specific": {
"binaries": [
{
"binary_name": "otrs",
"binary_version": "6.0.5-1"
},
{
"binary_name": "otrs2",
"binary_version": "6.0.5-1"
}
]
}
},
{
"ranges": [
{
"type": "ECOSYSTEM",
"events": [
{
"introduced": "0"
}
]
}
],
"package": {
"name": "otrs2",
"purl": "pkg:deb/ubuntu/otrs2?arch=source&distro=focal",
"ecosystem": "Ubuntu:20.04:LTS"
},
"versions": [
"6.0.20-1",
"6.0.23-2",
"6.0.24-1",
"6.0.25-1",
"6.0.25-2",
"6.0.25-3",
"6.0.26-1"
],
"database_specific": {
"source": "https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2026/UBUNTU-CVE-2026-78358.json"
},
"ecosystem_specific": {
"binaries": [
{
"binary_name": "otrs",
"binary_version": "6.0.26-1"
},
{
"binary_name": "otrs2",
"binary_version": "6.0.26-1"
}
]
}
},
{
"ranges": [
{
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"events": [
{
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"package": {
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"purl": "pkg:deb/ubuntu/otrs2?arch=source&distro=jammy",
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},
"versions": [
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"6.1.2-1",
"6.2.1-1",
"6.2.2-2"
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"purl": "pkg:deb/ubuntu/znuny?arch=source&distro=noble",
"ecosystem": "Ubuntu:24.04:LTS"
},
"versions": [
"6.5.3-1",
"6.5.4-1",
"6.5.5-1",
"6.5.6-1"
],
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},
"ecosystem_specific": {
"binaries": [
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},
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}
]
}
},
{
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"purl": "pkg:deb/ubuntu/znuny?arch=source&distro=stonking",
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},
"versions": [
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"6.5.20-1",
"6.5.21-1",
"6.5.22-1",
"6.5.23-1"
],
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"source": "https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2026/UBUNTU-CVE-2026-78358.json"
},
"ecosystem_specific": {
"binaries": [
{
"binary_name": "otrs2",
"binary_version": "6.5.23-1"
},
{
"binary_name": "znuny",
"binary_version": "6.5.23-1"
}
]
}
},
{
"ranges": [
{
"type": "ECOSYSTEM",
"events": [
{
"introduced": "0"
}
]
}
],
"package": {
"name": "znuny",
"purl": "pkg:deb/ubuntu/znuny?arch=source&distro=resolute",
"ecosystem": "Ubuntu:26.04:LTS"
},
"versions": [
"6.5.15-2",
"6.5.18-1"
],
"database_specific": {
"source": "https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2026/UBUNTU-CVE-2026-78358.json"
},
"ecosystem_specific": {
"binaries": [
{
"binary_name": "otrs2",
"binary_version": "6.5.18-1"
},
{
"binary_name": "znuny",
"binary_version": "6.5.18-1"
}
]
}
}
],
"modified": "2026-10-17T13:01:09.471045627Z",
"provider": "osv",
"upstream": [
"CVE-2026-78358"
],
"references": [
"https://ubuntu.com/security/CVE-2026-78358",
"https://www.cve.org/CVERecord?id=CVE-2026-78358",
"https://otrs.com/release-notes/otrs-security-advisory-2026-15/"
]
},
"related_cves": [
{
"value": "CVE-2026-78358",
"evidence": "/upstream"
}
],
"security_relevant": true,
"severity_evidence": "/severity/0/score"
},
"source_id": "core-osv",
"document_id": 361089,
"published_at": "2026-10-12T07:16:00+00:00"
}