Skip to content
Heist/ feed
Back to feed
Medium

otrs2, znuny — security advisory

Type: advisorySources: OSVAdvisory ID: UBUNTU-CVE-2026-77506

Znuny before LTS 6.5.22 allows AgentTicketEmailResend template XSS.

Products
otrs2, znuny
Affected versions
4.0.10-1, 5.0.1-1, 5.0.1-2, 5.0.2-1, 5.0.23-1, 5.0.24-1, 5.0.3-1, 5.0.5-1, 5.0.6-1, 5.0.7-1, 6.0.1-1, 6.0.2-1, 6.0.20-1, 6.0.23-2, 6.0.24-1, 6.0.25-1, 6.0.25-2, 6.0.25-3, 6.0.26-1, 6.0.3-1, 6.0.32-6, 6.0.4-1, 6.0.5-1, 6.1.2-1, 6.2.1-1, 6.2.2-2, 6.5.15-2, 6.5.18-1, 6.5.20-1, 6.5.21-1, 6.5.22-1, 6.5.23-1, 6.5.3-1, 6.5.4-1, 6.5.5-1, 6.5.6-1
Fixed versions
Not specified
CVEs
CVE-2026-77506
Confirmed fixed CVEs
Not specified
Updated in this feed
31 Oct 2026, 03:19 UTC · Revision 1

Source evidence

UBUNTU-CVE-2026-77506

core-osv · Original source

Published 20 Aug 2026, 21:17 UTC

Znuny before LTS 6.5.22 allows AgentTicketEmailResend template XSS.

osv:UBUNTU-CVE-2026-77506

otrs2

Fixed versions: Not specified

otrs2

Fixed versions: Not specified

otrs2

Fixed versions: Not specified

otrs2

Fixed versions: Not specified

znuny

Fixed versions: Not specified

znuny

Fixed versions: Not specified

znuny

Fixed versions: Not specified

Complete source record
{
  "id": "78f207b182bc9df49e6f6b3bdc6abaefe50abcaa382319b3df0e599f2afd2fce",
  "url": "https://osv.dev/vulnerability/UBUNTU-CVE-2026-77506",
  "method": "structured",
  "payload": {
    "kind": "advisory",
    "title": "UBUNTU-CVE-2026-77506",
    "summary": "Znuny before LTS 6.5.22 allows AgentTicketEmailResend template XSS.",
    "evidence": "osv:UBUNTU-CVE-2026-77506",
    "products": [
      {
        "name": {
          "value": "otrs2",
          "evidence": "/affected/0/package/name"
        },
        "prerequisites": [],
        "fixed_versions": [],
        "affected_versions": [
          {
            "value": "4.0.10-1",
            "evidence": "/affected/0/versions"
          },
          {
            "value": "5.0.1-1",
            "evidence": "/affected/0/versions"
          },
          {
            "value": "5.0.1-2",
            "evidence": "/affected/0/versions"
          },
          {
            "value": "5.0.2-1",
            "evidence": "/affected/0/versions"
          },
          {
            "value": "5.0.3-1",
            "evidence": "/affected/0/versions"
          },
          {
            "value": "5.0.5-1",
            "evidence": "/affected/0/versions"
          },
          {
            "value": "5.0.6-1",
            "evidence": "/affected/0/versions"
          },
          {
            "value": "5.0.7-1",
            "evidence": "/affected/0/versions"
          }
        ]
      },
      {
        "name": {
          "value": "otrs2",
          "evidence": "/affected/1/package/name"
        },
        "prerequisites": [],
        "fixed_versions": [],
        "affected_versions": [
          {
            "value": "5.0.23-1",
            "evidence": "/affected/1/versions"
          },
          {
            "value": "5.0.24-1",
            "evidence": "/affected/1/versions"
          },
          {
            "value": "6.0.1-1",
            "evidence": "/affected/1/versions"
          },
          {
            "value": "6.0.2-1",
            "evidence": "/affected/1/versions"
          },
          {
            "value": "6.0.3-1",
            "evidence": "/affected/1/versions"
          },
          {
            "value": "6.0.4-1",
            "evidence": "/affected/1/versions"
          },
          {
            "value": "6.0.5-1",
            "evidence": "/affected/1/versions"
          }
        ]
      },
      {
        "name": {
          "value": "otrs2",
          "evidence": "/affected/2/package/name"
        },
        "prerequisites": [],
        "fixed_versions": [],
        "affected_versions": [
          {
            "value": "6.0.20-1",
            "evidence": "/affected/2/versions"
          },
          {
            "value": "6.0.23-2",
            "evidence": "/affected/2/versions"
          },
          {
            "value": "6.0.24-1",
            "evidence": "/affected/2/versions"
          },
          {
            "value": "6.0.25-1",
            "evidence": "/affected/2/versions"
          },
          {
            "value": "6.0.25-2",
            "evidence": "/affected/2/versions"
          },
          {
            "value": "6.0.25-3",
            "evidence": "/affected/2/versions"
          },
          {
            "value": "6.0.26-1",
            "evidence": "/affected/2/versions"
          }
        ]
      },
      {
        "name": {
          "value": "otrs2",
          "evidence": "/affected/3/package/name"
        },
        "prerequisites": [],
        "fixed_versions": [],
        "affected_versions": [
          {
            "value": "6.0.32-6",
            "evidence": "/affected/3/versions"
          },
          {
            "value": "6.1.2-1",
            "evidence": "/affected/3/versions"
          },
          {
            "value": "6.2.1-1",
            "evidence": "/affected/3/versions"
          },
          {
            "value": "6.2.2-2",
            "evidence": "/affected/3/versions"
          }
        ]
      },
      {
        "name": {
          "value": "znuny",
          "evidence": "/affected/4/package/name"
        },
        "prerequisites": [],
        "fixed_versions": [],
        "affected_versions": [
          {
            "value": "6.5.3-1",
            "evidence": "/affected/4/versions"
          },
          {
            "value": "6.5.4-1",
            "evidence": "/affected/4/versions"
          },
          {
            "value": "6.5.5-1",
            "evidence": "/affected/4/versions"
          },
          {
            "value": "6.5.6-1",
            "evidence": "/affected/4/versions"
          }
        ]
      },
      {
        "name": {
          "value": "znuny",
          "evidence": "/affected/5/package/name"
        },
        "prerequisites": [],
        "fixed_versions": [],
        "affected_versions": [
          {
            "value": "6.5.18-1",
            "evidence": "/affected/5/versions"
          },
          {
            "value": "6.5.20-1",
            "evidence": "/affected/5/versions"
          },
          {
            "value": "6.5.21-1",
            "evidence": "/affected/5/versions"
          },
          {
            "value": "6.5.22-1",
            "evidence": "/affected/5/versions"
          },
          {
            "value": "6.5.23-1",
            "evidence": "/affected/5/versions"
          }
        ]
      },
      {
        "name": {
          "value": "znuny",
          "evidence": "/affected/6/package/name"
        },
        "prerequisites": [],
        "fixed_versions": [],
        "affected_versions": [
          {
            "value": "6.5.15-2",
            "evidence": "/affected/6/versions"
          },
          {
            "value": "6.5.18-1",
            "evidence": "/affected/6/versions"
          }
        ]
      }
    ],
    "severity": "medium",
    "structured": {
      "id": "UBUNTU-CVE-2026-77506",
      "aliases": [
        "UBUNTU-CVE-2026-77506"
      ],
      "metrics": [
        {
          "type": "CVSS_V3",
          "score": "CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N"
        },
        {
          "type": "Ubuntu",
          "score": "medium"
        }
      ],
      "affected": [
        {
          "ranges": [
            {
              "type": "ECOSYSTEM",
              "events": [
                {
                  "introduced": "0"
                }
              ]
            }
          ],
          "package": {
            "name": "otrs2",
            "purl": "pkg:deb/ubuntu/otrs2?arch=source&distro=xenial",
            "ecosystem": "Ubuntu:16.04:LTS"
          },
          "versions": [
            "4.0.10-1",
            "5.0.1-1",
            "5.0.1-2",
            "5.0.2-1",
            "5.0.3-1",
            "5.0.5-1",
            "5.0.6-1",
            "5.0.7-1"
          ],
          "database_specific": {
            "source": "https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2026/UBUNTU-CVE-2026-77506.json"
          },
          "ecosystem_specific": {
            "binaries": [
              {
                "binary_name": "otrs",
                "binary_version": "5.0.7-1"
              },
              {
                "binary_name": "otrs2",
                "binary_version": "5.0.7-1"
              }
            ]
          }
        },
        {
          "ranges": [
            {
              "type": "ECOSYSTEM",
              "events": [
                {
                  "introduced": "0"
                }
              ]
            }
          ],
          "package": {
            "name": "otrs2",
            "purl": "pkg:deb/ubuntu/otrs2?arch=source&distro=bionic",
            "ecosystem": "Ubuntu:18.04:LTS"
          },
          "versions": [
            "5.0.23-1",
            "5.0.24-1",
            "6.0.1-1",
            "6.0.2-1",
            "6.0.3-1",
            "6.0.4-1",
            "6.0.5-1"
          ],
          "database_specific": {
            "source": "https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2026/UBUNTU-CVE-2026-77506.json"
          },
          "ecosystem_specific": {
            "binaries": [
              {
                "binary_name": "otrs",
                "binary_version": "6.0.5-1"
              },
              {
                "binary_name": "otrs2",
                "binary_version": "6.0.5-1"
              }
            ]
          }
        },
        {
          "ranges": [
            {
              "type": "ECOSYSTEM",
              "events": [
                {
                  "introduced": "0"
                }
              ]
            }
          ],
          "package": {
            "name": "otrs2",
            "purl": "pkg:deb/ubuntu/otrs2?arch=source&distro=focal",
            "ecosystem": "Ubuntu:20.04:LTS"
          },
          "versions": [
            "6.0.20-1",
            "6.0.23-2",
            "6.0.24-1",
            "6.0.25-1",
            "6.0.25-2",
            "6.0.25-3",
            "6.0.26-1"
          ],
          "database_specific": {
            "source": "https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2026/UBUNTU-CVE-2026-77506.json"
          },
          "ecosystem_specific": {
            "binaries": [
              {
                "binary_name": "otrs",
                "binary_version": "6.0.26-1"
              },
              {
                "binary_name": "otrs2",
                "binary_version": "6.0.26-1"
              }
            ]
          }
        },
        {
          "ranges": [
            {
              "type": "ECOSYSTEM",
              "events": [
                {
                  "introduced": "0"
                }
              ]
            }
          ],
          "package": {
            "name": "otrs2",
            "purl": "pkg:deb/ubuntu/otrs2?arch=source&distro=jammy",
            "ecosystem": "Ubuntu:22.04:LTS"
          },
          "versions": [
            "6.0.32-6",
            "6.1.2-1",
            "6.2.1-1",
            "6.2.2-2"
          ],
          "database_specific": {
            "source": "https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2026/UBUNTU-CVE-2026-77506.json"
          },
          "ecosystem_specific": {
            "binaries": [
              {
                "binary_name": "otrs2",
                "binary_version": "6.2.2-2"
              }
            ]
          }
        },
        {
          "ranges": [
            {
              "type": "ECOSYSTEM",
              "events": [
                {
                  "introduced": "0"
                }
              ]
            }
          ],
          "package": {
            "name": "znuny",
            "purl": "pkg:deb/ubuntu/znuny?arch=source&distro=noble",
            "ecosystem": "Ubuntu:24.04:LTS"
          },
          "versions": [
            "6.5.3-1",
            "6.5.4-1",
            "6.5.5-1",
            "6.5.6-1"
          ],
          "database_specific": {
            "source": "https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2026/UBUNTU-CVE-2026-77506.json"
          },
          "ecosystem_specific": {
            "binaries": [
              {
                "binary_name": "otrs2",
                "binary_version": "6.5.6-1"
              },
              {
                "binary_name": "znuny",
                "binary_version": "6.5.6-1"
              }
            ]
          }
        },
        {
          "ranges": [
            {
              "type": "ECOSYSTEM",
              "events": [
                {
                  "introduced": "0"
                }
              ]
            }
          ],
          "package": {
            "name": "znuny",
            "purl": "pkg:deb/ubuntu/znuny?arch=source&distro=stonking",
            "ecosystem": "Ubuntu:26.10"
          },
          "versions": [
            "6.5.18-1",
            "6.5.20-1",
            "6.5.21-1",
            "6.5.22-1",
            "6.5.23-1"
          ],
          "database_specific": {
            "source": "https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2026/UBUNTU-CVE-2026-77506.json"
          },
          "ecosystem_specific": {
            "binaries": [
              {
                "binary_name": "otrs2",
                "binary_version": "6.5.23-1"
              },
              {
                "binary_name": "znuny",
                "binary_version": "6.5.23-1"
              }
            ]
          }
        },
        {
          "ranges": [
            {
              "type": "ECOSYSTEM",
              "events": [
                {
                  "introduced": "0"
                }
              ]
            }
          ],
          "package": {
            "name": "znuny",
            "purl": "pkg:deb/ubuntu/znuny?arch=source&distro=resolute",
            "ecosystem": "Ubuntu:26.04:LTS"
          },
          "versions": [
            "6.5.15-2",
            "6.5.18-1"
          ],
          "database_specific": {
            "source": "https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2026/UBUNTU-CVE-2026-77506.json"
          },
          "ecosystem_specific": {
            "binaries": [
              {
                "binary_name": "otrs2",
                "binary_version": "6.5.18-1"
              },
              {
                "binary_name": "znuny",
                "binary_version": "6.5.18-1"
              }
            ]
          }
        }
      ],
      "modified": "2026-10-17T13:01:07.892632525Z",
      "provider": "osv",
      "upstream": [
        "CVE-2026-77506"
      ],
      "references": [
        "https://ubuntu.com/security/CVE-2026-77506",
        "https://www.cve.org/CVERecord?id=CVE-2026-77506",
        "https://www.znuny.org/en/advisories/zsa-2026-12"
      ]
    },
    "related_cves": [
      {
        "value": "CVE-2026-77506",
        "evidence": "/upstream"
      }
    ],
    "security_relevant": true,
    "severity_evidence": "/severity/0/score"
  },
  "source_id": "core-osv",
  "document_id": 361043,
  "published_at": "2026-08-20T21:17:00+00:00"
}