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Medium

Security advisory

Type: advisorySources: OSVCVE: CVE-2023-29868

Zammad 5.3.x (Fixed in 5.4.0) is vulnerable to Incorrect Access Control. An authenticated attacker with agent and customer roles could perform unauthorized changes on articles where they only have customer permissions.

Products
Not specified
Affected versions
Not specified
Fixed versions
Not specified
CVEs
CVE-2023-29868
Confirmed fixed CVEs
Not specified
Updated in this feed
3 Nov 2026, 07:39 UTC · Revision 1

Source evidence

CVE-2023-29868

core-osv · Original source

Published 2 May 2023, 00:00 UTC

Zammad 5.3.x (Fixed in 5.4.0) is vulnerable to Incorrect Access Control. An authenticated attacker with agent and customer roles could perform unauthorized changes on articles where they only have customer permissions.

osv:CVE-2023-29868
Complete source record
{
  "id": "da8b94e6e2d53fff5d5182b0e55c640bfc299b311ed2388d7596d55c633f9bde",
  "url": "https://osv.dev/vulnerability/CVE-2023-29868",
  "method": "structured",
  "payload": {
    "kind": "advisory",
    "title": "CVE-2023-29868",
    "summary": "Zammad 5.3.x (Fixed in 5.4.0) is vulnerable to Incorrect Access Control. An authenticated attacker with agent and customer roles could perform unauthorized changes on articles where they only have customer permissions.",
    "evidence": "osv:CVE-2023-29868",
    "products": [],
    "severity": "medium",
    "structured": {
      "id": "CVE-2023-29868",
      "aliases": [
        "CVE-2023-29868"
      ],
      "metrics": [
        {
          "type": "CVSS_V3",
          "score": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N"
        }
      ],
      "affected": [
        {
          "ranges": [
            {
              "repo": "https://github.com/zammad/zammad",
              "type": "GIT",
              "events": [
                {
                  "introduced": "0266d1733788c637012e38fc8c6de908d37174be"
                },
                {
                  "fixed": "2fb8d15c59184bac8a49d4f4e4ba499dec9b581b"
                }
              ],
              "database_specific": {
                "extracted_events": [
                  {
                    "cpe": "cpe:2.3:a:zammad:zammad:*:*:*:*:*:*:*:*",
                    "range": [
                      {
                        "introduced": "5.3.0"
                      },
                      {
                        "fixed": "5.4.0"
                      }
                    ],
                    "source": "CPE_RANGE"
                  }
                ]
              }
            }
          ],
          "database_specific": {
            "source": "https://storage.googleapis.com/cve-osv-conversion/osv-output/CVE-2023-29868.json"
          }
        }
      ],
      "modified": "2026-10-28T02:30:26.635417230Z",
      "provider": "osv",
      "references": [
        "https://github.com/CVEProject/cvelistV5/tree/main/cves/2023/29xxx/CVE-2023-29868.json",
        "https://nvd.nist.gov/vuln/detail/CVE-2023-29868",
        "https://zammad.com/en/advisories/zaa-2023-01"
      ],
      "provider_metadata": {
        "cna_assigner": "mitre",
        "osv_generated_from": "https://github.com/CVEProject/cvelistV5/tree/main/cves/2023/29xxx/CVE-2023-29868.json"
      }
    },
    "related_cves": [
      {
        "value": "CVE-2023-29868",
        "evidence": "/id"
      }
    ],
    "security_relevant": true,
    "severity_evidence": "/severity/0/score"
  },
  "source_id": "core-osv",
  "document_id": 493449,
  "published_at": "2023-05-02T00:00:00+00:00"
}