High
znuny — security advisory
Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
- Products
- znuny
- Affected versions
- 6.5.14-1, 6.5.15-2, 6.5.18-1, 6.5.20-1, 6.5.21-1, 6.5.22-1, 6.5.23-1, 6.5.3-1, 6.5.4-1, 6.5.5-1, 6.5.6-1
- Fixed versions
- Not specified
- CVEs
- CVE-2024-43444
- Confirmed fixed CVEs
- Not specified
- Updated in this feed
- 31 Oct 2026, 01:45 UTC · Revision 1
Source evidence
Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
osv:UBUNTU-CVE-2024-43444
znuny
Fixed versions: Not specified
znuny
Fixed versions: Not specified
znuny
Fixed versions: Not specified
znuny
Fixed versions: Not specified
Complete source record
{
"id": "9bbb9e38bd816d6d50bc444ff9f15284d9f7b82992686151672c399f68836b80",
"url": "https://osv.dev/vulnerability/UBUNTU-CVE-2024-43444",
"method": "structured",
"payload": {
"kind": "advisory",
"title": "UBUNTU-CVE-2024-43444",
"summary": "Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected",
"evidence": "osv:UBUNTU-CVE-2024-43444",
"products": [
{
"name": {
"value": "znuny",
"evidence": "/affected/0/package/name"
},
"prerequisites": [],
"fixed_versions": [],
"affected_versions": [
{
"value": "6.5.3-1",
"evidence": "/affected/0/versions"
},
{
"value": "6.5.4-1",
"evidence": "/affected/0/versions"
},
{
"value": "6.5.5-1",
"evidence": "/affected/0/versions"
},
{
"value": "6.5.6-1",
"evidence": "/affected/0/versions"
}
]
},
{
"name": {
"value": "znuny",
"evidence": "/affected/1/package/name"
},
"prerequisites": [],
"fixed_versions": [],
"affected_versions": [
{
"value": "6.5.14-1",
"evidence": "/affected/1/versions"
},
{
"value": "6.5.15-2",
"evidence": "/affected/1/versions"
}
]
},
{
"name": {
"value": "znuny",
"evidence": "/affected/2/package/name"
},
"prerequisites": [],
"fixed_versions": [],
"affected_versions": [
{
"value": "6.5.18-1",
"evidence": "/affected/2/versions"
},
{
"value": "6.5.20-1",
"evidence": "/affected/2/versions"
},
{
"value": "6.5.21-1",
"evidence": "/affected/2/versions"
},
{
"value": "6.5.22-1",
"evidence": "/affected/2/versions"
},
{
"value": "6.5.23-1",
"evidence": "/affected/2/versions"
}
]
},
{
"name": {
"value": "znuny",
"evidence": "/affected/3/package/name"
},
"prerequisites": [],
"fixed_versions": [],
"affected_versions": [
{
"value": "6.5.15-2",
"evidence": "/affected/3/versions"
},
{
"value": "6.5.18-1",
"evidence": "/affected/3/versions"
}
]
}
],
"severity": "high",
"structured": {
"id": "UBUNTU-CVE-2024-43444",
"aliases": [
"UBUNTU-CVE-2024-43444"
],
"metrics": [
{
"type": "CVSS_V3",
"score": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N"
},
{
"type": "Ubuntu",
"score": "medium"
}
],
"affected": [
{
"ranges": [
{
"type": "ECOSYSTEM",
"events": [
{
"introduced": "0"
}
]
}
],
"package": {
"name": "znuny",
"purl": "pkg:deb/ubuntu/znuny?arch=source&distro=noble",
"ecosystem": "Ubuntu:24.04:LTS"
},
"versions": [
"6.5.3-1",
"6.5.4-1",
"6.5.5-1",
"6.5.6-1"
],
"database_specific": {
"source": "https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2024/UBUNTU-CVE-2024-43444.json"
},
"ecosystem_specific": {
"binaries": [
{
"binary_name": "otrs2",
"binary_version": "6.5.6-1"
},
{
"binary_name": "znuny",
"binary_version": "6.5.6-1"
}
]
}
},
{
"ranges": [
{
"type": "ECOSYSTEM",
"events": [
{
"introduced": "0"
}
]
}
],
"package": {
"name": "znuny",
"purl": "pkg:deb/ubuntu/znuny?arch=source&distro=questing",
"ecosystem": "Ubuntu:25.10"
},
"versions": [
"6.5.14-1",
"6.5.15-2"
],
"database_specific": {
"source": "https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2024/UBUNTU-CVE-2024-43444.json"
},
"ecosystem_specific": {
"binaries": [
{
"binary_name": "otrs2",
"binary_version": "6.5.15-2"
},
{
"binary_name": "znuny",
"binary_version": "6.5.15-2"
}
]
}
},
{
"ranges": [
{
"type": "ECOSYSTEM",
"events": [
{
"introduced": "0"
}
]
}
],
"package": {
"name": "znuny",
"purl": "pkg:deb/ubuntu/znuny?arch=source&distro=stonking",
"ecosystem": "Ubuntu:26.10"
},
"versions": [
"6.5.18-1",
"6.5.20-1",
"6.5.21-1",
"6.5.22-1",
"6.5.23-1"
],
"database_specific": {
"source": "https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2024/UBUNTU-CVE-2024-43444.json"
},
"ecosystem_specific": {
"binaries": [
{
"binary_name": "otrs2",
"binary_version": "6.5.23-1"
},
{
"binary_name": "znuny",
"binary_version": "6.5.23-1"
}
]
}
},
{
"ranges": [
{
"type": "ECOSYSTEM",
"events": [
{
"introduced": "0"
}
]
}
],
"package": {
"name": "znuny",
"purl": "pkg:deb/ubuntu/znuny?arch=source&distro=resolute",
"ecosystem": "Ubuntu:26.04:LTS"
},
"versions": [
"6.5.15-2",
"6.5.18-1"
],
"database_specific": {
"source": "https://github.com/canonical/ubuntu-security-notices/blob/main/osv/cve/2024/UBUNTU-CVE-2024-43444.json"
},
"ecosystem_specific": {
"binaries": [
{
"binary_name": "otrs2",
"binary_version": "6.5.18-1"
},
{
"binary_name": "znuny",
"binary_version": "6.5.18-1"
}
]
}
}
],
"modified": "2026-10-17T12:57:24.142002991Z",
"provider": "osv",
"upstream": [
"CVE-2024-43444"
],
"references": [
"https://ubuntu.com/security/CVE-2024-43444",
"https://www.cve.org/CVERecord?id=CVE-2024-43444",
"https://otrs.com/release-notes/otrs-security-advisory-2024-12/"
]
},
"related_cves": [
{
"value": "CVE-2024-43444",
"evidence": "/upstream"
}
],
"security_relevant": true,
"severity_evidence": "/severity/0/score"
},
"source_id": "core-osv",
"document_id": 357417,
"published_at": "2024-08-26T09:15:00+00:00"
}